Colorado Document Management Systems – Successful user adoption
At Mission Critical Systems, we’ve been installing Document Management Systems in Colorado and nationwide since our inception 6 years ago, and in that time, we’ve rescued many companies from failed implementations. It is an unfortunate reality that a Document Management System can be elegantly implemented but still rejected by the users.
The best way to avoid end user mutiny is, of course, lots of design input before the project begins, and thorough training before, during, and after the installation. It also helps to choose the right solution for your company’s needs.
Here are some things to remember in choosing your Colorado Document Management Systems vendor.
- Is the vendor recommending one solution because it’s the best fit, or is it the only thing they sell? Let your needs determine the product, not the product pigeon hole your needs.
- Does the Document Management Systems vendor have the technical expertise to be effective in installing the system? A lot of vendors are trying to enter the DMS market without any real DMS integration experience. You do not want to be the guinea pig.
- Does your Document Management Systems vendor have consulting experience? Some companies have already honed out Document taxonomy and other kinds of design / structure issues, but most clients will need some advice. Rebuilding your old system in new software isn’t effective. Most Colorado companies will probably need consulting level advice.
- Can they run a productive design conversation? You will most likely look to your Document Management Systems vendor to plan out the structure of the integration. You need to know the credentials of the project manager.
- What about training? Do not make the mistake of thinking that your users will figure it out or train each other. Professional training is absolutely essential.
The top reason for Colorado Document Management Systems integrations failing is poor end user involvement and support. Make sure your vendor can be successful with this portion too.
